Privacy Policy

Personal Data Management

Information About Personal Data

Learn about our Privacy Policy and how personal data is handled when using the website velocity-athensrentacar.gr.

This Personal Data Processing and Protection Policy (hereinafter referred to as the “Policy”) provides information about the collection, storage, processing, and use of your personal data.

The business operating under the name Velocity Rent A Car (hereinafter referred to as the “Company,” “we,” or “us”), based in Greece, with contact telephone number +30 6981353293 and email address athensvelocity@gmail.com, acts as the Data Controller and collects, stores, uses, and otherwise processes your personal data.

1. What Is Personal Data?

The term “personal data” refers to information relating to individuals, such as their full name, postal address, email address, contact telephone number, and other information that identifies or may lead to their identification.

Hereinafter, such information is referred to as “Personal Data” or “Data.”

2. What Is the Processing of Personal Data?

Processing of personal data means any operation or set of operations performed on personal data or sets of personal data, whether or not by automated means.

Such operations include collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

3. What Data Do We Collect From You?

We ensure that we collect only the data strictly necessary to fulfill the purpose for which it is provided and use it exclusively for the purposes for which it was collected.

Except for data that may be collected through cookies (please refer to our website’s Cookie Policy), the data is limited to information you explicitly provide for a specific purpose and, where required, with your consent.

We also collect data when you visit our website, where permitted and in accordance with applicable consent requirements.

3.1. Identification Data: Such as first name, last name, father’s name, date of birth, driving licence details, and Tax Identification Number (TIN).

3.2. Contact and Delivery Details: Such as postal address, email address, and telephone number.

3.3. Payment Details: Such as credit or debit card information, PayPal details, and bank account number.

3.4. Identification Information: Such as username and IP address.

4. How Do We Use Your Data?

Your data is processed either by specifically authorized personnel of our Company or through the Company’s information systems and electronic devices.

In exceptional circumstances, processing may be carried out by third-party partners who are contractually bound to maintain the confidentiality and protection of your data and process it exclusively for the purposes for which it was provided.

In general, your data is processed to provide the following services:

4.1. Providing Quotations: The Company processes your data to provide quotations for short-term or long-term car rentals.

4.2. Car Rental: The Company processes your data to fulfill its contractual relationship with you, including vehicle rental and related services such as maintenance, repairs, and vehicle replacement, compliance with legal obligations, and the establishment, exercise, or defense of legal claims.

4.3. Car Purchase: The Company processes your data to complete purchases of used vehicles.

4.4. Legal Obligations: The Company processes your data to comply with its legal obligations, particularly those relating to tax, employment, and insurance legislation or vehicle insurance coverage under an active insurance policy.

4.5. User Account Creation: The Company processes your data to provide account features and facilitate, for example, the conclusion of rental agreements or the purchase of products and services.

4.6. Newsletter: If you wish, the Company offers you the opportunity to receive email updates about promotional and advertising activities, including new products or services, special offers, and the opening of new car rental locations.

4.7. Information Services Through the Website: The Company provides information services to its customers.

4.8. Customer Loyalty Programs: Through these programs, the Company offers various benefits, such as priority service, preferential parking spaces, discount vouchers, and promotional offers.

4.9. Communication: The Company uses your data to respond to requests and inquiries submitted, for example, through its contact center and contact forms.

4.10. Job Applications: The Company processes your data to assess your qualifications and skills for the position you applied for or another position within the Company and to contact you for this purpose.

4.11. Participation in Online Promotions and Competitions: The Company processes the information you provide when entering a competition, subject to your agreement, to organize the competition, notify you if you win, and deliver the prize.

4.12. Participation in Online Market Research and Questionnaires: The Company processes information you provide when participating in online surveys, such as demographic information (age, income, etc.).

You may choose to provide all or none of the requested information.

Survey results are used exclusively to improve website functionality and to evaluate and improve the services provided to you.

5. For What Purposes Do We Process Your Data?

We collect your data for purposes related to the products and services we provide, including:

a) Evaluating your request for a quotation and entering into a rental agreement.

b) Managing the rental of your selected vehicle, including communication and updates regarding availability, performance of the rental agreement, maintenance, repairs, vehicle replacement and collection, delivery of necessary documents, management of financial obligations to the Company, and processing refunds.

c) Complying with obligations imposed by applicable legislation, including employment, tax, and insurance laws.

d) Monitoring, improving, and adapting our products and services to your preferences and choices.

e) Sending information about the Company’s products and services by email.

f) Assessing customer satisfaction, promoting our products and services, and sending newsletters.

g) Evaluating job applications and CVs for potential employment with our Company.

h) Communicating with you in connection with competitions.

6. What Is the Legal Basis for Processing Your Data?

Your data is processed in accordance with:

• The terms of our contractual relationship.

• Your consent, where required.

• The Company’s legal obligations, including those arising from tax, employment, and insurance legislation.

• The legitimate interests of our Company.

7. Who Are the Recipients of Your Data?

The Company guarantees that it will not transfer, disclose, or provide your data to third parties beyond those mentioned in this Policy for any purpose or use, unless required by applicable law or requested by public or judicial authorities.

Access to your data is restricted to Company personnel for whom such access is strictly necessary and who are bound by confidentiality obligations, as well as partner companies that process your data as Joint Data Controllers or Data Processors on our behalf and in accordance with our instructions.

Recipients of your data may include:

1. The company responsible for processing our employees’ payroll.

2. Insurance companies cooperating with our Company.

3. Partners using our Company’s trademarks and systems.

4. Partner travel agencies involved in car rental services.

5. Partner companies providing repair and maintenance services for vehicles rented to our customers.

6. Auditing firms responsible for auditing our Company’s financial statements.

7. Partner companies providing roadside assistance services to drivers of our vehicles.

8. Companies operating global car reservation systems, located within or outside Europe, with which we may share information relating to car rentals, including personal data entered during bookings through the application.

Your data will not be used for any other purpose without prior notification and your consent, where required.

8. How Do We Ensure That Data Processors Respect Your Data?

Data Processors acting on our behalf have agreed and are contractually obligated to:

• Maintain confidentiality.

• Not transfer your data to third parties without the Company’s permission.

• Implement appropriate security measures.

• Comply with the legal framework governing personal data protection, particularly Regulation (EU) 2016/679, known as the General Data Protection Regulation (GDPR).

When carrying out their duties, Data Processors may use other parties known as Sub-processors.

In such cases, the Data Controller must provide appropriate authorization for the delegation of all or part of the data processing activities.

Sub-processors are subject to corresponding data protection obligations within the scope of their assigned responsibilities, in accordance with this Policy and the applicable legal framework.

9. When Do We Delete Your Data?

We retain your data only for as long as necessary to fulfill the purpose for which you provided it and in accordance with applicable legal provisions.

Your consent to receive newsletters is retained for as long as you continue receiving the Company’s newsletter, unless you choose to unsubscribe.

CVs submitted by email for potential employment with the Company are retained for two (2) years, unless you request a shorter retention period, subject to a minimum period of six (6) months from submission, or request their deletion.

Personal data provided for participation in customer loyalty programs is deleted when the program ends, if grounds for exclusion arise, or if you express your wish to discontinue participation, in accordance with the program’s terms of use.

Data processed in connection with competitions or market research surveys is retained for as long as necessary to complete the competition or survey and is subsequently deleted.

10. Is Your Data Secure?

The Company is committed to safeguarding your data.

Recognizing the importance of personal data security, we have implemented appropriate organizational and technical measures, which are continuously improved in line with technological developments, to ensure the security and protection of your data against any form of accidental or unlawful processing.

11. What Are Your Rights?

Right of Access to Your Personal Data

You have the right to be informed whether we process your personal data.

If we do, you may request information about the purposes of processing, the categories of data we hold, the recipients of your data, the retention period, the existence of automated decision-making, and your other rights, including rectification, erasure, restriction of processing, and the right to lodge a complaint with the Hellenic Data Protection Authority.

Right to Rectification of Inaccurate Personal Data

If you identify an error in your data, you may ask us to correct it, for example, by correcting your name or updating your address.

Right to Erasure — Right to Be Forgotten

You may request the deletion of your data if it is no longer necessary for the processing purposes described above or if you wish to withdraw your consent where consent is the sole legal basis for processing.

Right to Data Portability

You may request to receive the data you have provided to us in a readable format or have it transferred to another Data Controller.

Right to Restriction of Processing

You may request that we restrict the processing of your data while your objections regarding the processing are being examined.

Right to Object and Withdraw Consent

You may object to the processing of your data, and we will cease processing unless there are other compelling and legitimate grounds that override your rights.

If you have consented to the collection, processing, and use of your personal data, you may withdraw your consent at any time, with effect for the future.

12. How Can You Exercise Your Rights?

To exercise your rights, you may submit a request to Velocity Rent A Car by email at athensvelocity@gmail.com, using the subject line “Exercise of Rights.”

We will review your request and contact you as soon as possible.

Exception:

If you wish to withdraw your consent to receive newsletters, you may do so by clicking the unsubscribe link located at the bottom of each newsletter.

13. When Do We Respond to Your Requests?

We respond to your requests free of charge and without undue delay, and in any case within one (1) month of receiving them.

However, if your request is particularly complex or we receive a large number of requests, we will inform you within the first month if an extension of up to two (2) additional months is required.

If your requests are manifestly unfounded or excessive, particularly due to their repetitive nature, the Company may charge a reasonable fee, taking into account the administrative costs of providing the information or taking the requested action, or may refuse to act on the request.

14. Where Can You Obtain Information About the Status of Your Requests?

For information regarding the status of your request, you may contact us:

Velocity Rent A Car

Telephone: +30 6981353293

Email: athensvelocity@gmail.com

Website: https://velocity-athensrentacar.gr

15. What Law Applies to the Processing of Your Data?

The applicable law is Greek law, as shaped by the General Data Protection Regulation (EU) 2016/679, together with the national and European legislative and regulatory framework for personal data protection in force at any given time.

Any disputes arising in relation to your data shall fall under the jurisdiction of the competent Greek courts.

16. Where Can You Lodge a Complaint if We Violate Applicable Data Protection Legislation?

You have the right to lodge a complaint with the Hellenic Data Protection Authority if you believe that the processing of your personal data violates the applicable national or European legal framework.

The Authority’s contact details are:

Postal Address: 1–3 Kifisias Avenue, 115 23 Athens, Greece

Telephone: +30 210 6475600

Email: contact@dpa.gr

17. How Will You Be Informed About Changes to This Policy?

We update this Policy whenever necessary.

If significant changes are made to this Policy or to the way we use your personal data, we will publish a relevant notice on our website and notify you through any appropriate means.

We encourage you to review this Policy periodically to stay informed about how your data is protected.